One win is able to provide its clients with first-class security for their money and personal data thanks to its extensive security system. When it comes to protecting customers’ information and money, 1win uses cutting-edge digital solutions. Our system uses state-of-the-art SSL encryption methods to ensure the security of user data. These guidelines prohibit unauthorized access to sensitive financial and personal data. As if that were not enough, all financial transactions take place on encrypted servers.
Player’s deposit has not been credited.
The player from Italy requested a withdrawal two weeks prior to submitting this complaint. The player from Peru has been waiting for a withdrawal for less than two weeks. We contacted the casino and found out it sent the money to the player. The player reported to not receive anything, some technical problems appeared to happen during the processing of withdrawal so the casino asked the player to submit a new request. The player finally confirmed that the new request went successfully and they received the money, therefore we closed the complaint as resolved.
The player struggles to withdraw his balance.
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On top of that, registration takes less than five minutes, requires minimal information, and can be completed directly from your mobile phone. With local currency support and familiar payment methods, 1win ensures that players in Kenya and beyond can jump in quickly and confidently. In a heart warming atmosphere PIF volunteers also brought clothing and shoes to donate to the families. Products marked as ‘In stock with Supplier’ are shipped from one of our suppliers / vendors. The time frame for shipments can vary so please refer to the shipping time frames mentioned on each product page for more accurate delivery estimates.
Ultimately, on August 16th, he was informed that his account was locked for allegedly violating rule 9.7, leading to a request for the return of his deposit of $2,070. Consequently, the casino’s actions were deemed appropriate according to its terms and conditions. The player from Argentina had struggled with a gambling addiction and had repeatedly requested self-exclusion, but the casino’s support had not responded adequately. After expressing frustration about their lack of help, the casino blocked his account, and he sought a refund of over 2,500,000 ARS lost during that time. Consequently, the complaint was marked as unresolved due to the casino’s lack of engagement and failure to address the situation appropriately. However, after further communication, the casino processed the player’s refund, and the issue was successfully resolved.
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The casino had initially blocked the account due to alleged violations of their rules but ultimately allowed the player to access his winnings. The player from Venezuela had their account blocked without understanding the reason and sought help in recovering it. They had a pending deposit of Bs8,500 that was never credited and had not received updates from support despite multiple attempts to resolve the issue. The investigation revealed that the casino enforced its Terms & Conditions, citing multiple account creation as grounds for voiding any balance, including the disputed deposit.
Player’s withdrawals have been rejected.
- The complaints team had intervened, inviting the casino’s representatives to join the discussion.
- The game uses Provably Fair technology, which ensures the randomness of each round, making any hacking attempts useless.
- The casino had claimed the player filed a duplicate complaint, but did not provide further details.
- The player from Italy has been trying to close the account due to a gambling problem.
- After the complaint was raised, the player confirmed that all withdrawals had been received.
- The player from Brazil faced issues with the casino after attempting large withdrawals.
The issue remained unresolved as the player did not respond to the Complaints Team’s inquiries for further information, leading to the rejection of the complaint. The player from India faces an account blockage after attempting to withdraw ₹1200 from 1win. Despite submitting KYC documents, the casino accuses him of fraudulent actions without providing evidence, while he claims to have only one account and has played fairly. He seeks clarification and expects the casino to provide proof of their accusations. The player from Buenos Aires has four pending withdrawal transactions totaling 120,000 pesos, with two of them pending for over 10 days and no updates from the casino.
Player’s account is blocked after KYC verification.
The player from Spain has requested a withdrawal two weeks ago. The player managed to get is winnings and the complaint is resolved. The player from United Kingdom wishes her deposits to be reimbursed since the casino doesn’t hold UKGC License. The player from Portugal is not able to request the withdrawal.
Withdrawal of player’s winnings has been delayed.
The casino’s platform was not providing any responses to her complaint. As a result, we had no choice but to reject the complaint due to lack of player’s cooperation. The player from South Korea had had multiple unsuccessful attempts to withdraw from the casino. Despite having contacted customer service and tried various withdrawal methods, the issue had remained unresolved. The player had reported that he could deposit but was unable to withdraw his winnings, a problem that hadn’t existed before.
- The player from India created an account and did not receive his first withdrawal due to a KYC request.
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- Two years later, we were contacted by the casino representative to reopen the complaint.
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Player’s funds lost due to app malfunction.
The Complaints Team attempted to assist by requesting additional information to investigate the issue but ultimately had to reject the case due to a lack of response from her. The player from South Korea had requested a withdrawal less than two weeks prior to submitting this complaint. The Complaints Team had reached out to the player multiple times for updates and extended the response time, but the player did not respond. As a result, the complaint was unable to be investigated further and was rejected.
Player’s deposits have never been credited to his casino account.
The player from Mexico is experiencing difficulties withdrawing his winnings. The player from India has deposited money into his account, but the funds seem to be lost. Subsequently, the player is experiencing difficulties withdrawing their winnings. The player from India was experiencing difficulties withdrawing their funds. Two years later, we were contacted by the casino representative to reopen the complaint. The casino provided the evidence the money were sent to the player, however the player didn’t respond to our messages.
The player’s unable to withdraw her balance.
After the intervention of the Complaints Team, the casino could not provide specific proof of the alleged violation. Ultimately, the casino sent the withdrawal to the player who confirmed receipt of the funds. The issue had been successfully resolved with the player expressing his satisfaction with the Complaints Team’s intervention. The player from Russia had reported an issue with withdrawing funds due to email verification problems at 1win Casino. We had reached out to the player for additional information and extended the response time, but received no further communication from him.
After he had resent the request, the player’s account was blocked, indicating that self-exclusion had been applied. The player from India made a successful transaction for a deposit of 20k more than two weeks prior, but the funds had not been credited into his gaming account. Despite providing transaction screenshots and making repeated requests, the player received no solution. The casino confirmed the deposit was credited but stated the account was under verification.
- The player did not respond to our questions and comments, therefore we rejected the complaint.
- The player from Peru has been waiting for a withdrawal for less than two weeks.
- The player was advised to contact the payment services for further clarification.
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- The player from South Korea could not withdraw his funds due to an inability to access his registration email for OTP verification, as he had lost his smartphone.
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- The complaint was closed with an invitation to reach out for future issues.
The player confirmed this, so we closed the complaint as resolved. The player from India had difficulties withdrawing rupees from 1win casino. The Complaints Team had engaged with both the player and the casino to better understand the situation.
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Later we reopened the complaint upon the casino’s request and it was detected that the player was linked to another complainant. Since we were not sure if this was not the same person, we were forced to finally reject the 1win complaint. The player from Brazil had her account blocked without further explanation. After gathering the necessary information from all involved, the complaint was closed as “rejected” because the player’s issue concerns sports betting and accusations related to it. The casino provided evidence suggesting that the player might have used some sort of software to gain an advantage when placing sports bets. The player submitted a complaint to the regulator and it decided that the casino should refund his deposits.
Player would like to change his registered data.
The player from South Korea had been waiting for a withdrawal for less than two weeks. The Complaints Team had informed him that delays could occur due to KYC verification or high volumes of requests, advising him to wait at least 14 days before escalating the issue. After the recommended timeframe passed, the player confirmed that his issue had been resolved. The player from Nepal has requested a withdrawal less than two weeks prior to submitting this complaint.
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- The player’s withdrawal is delayed due to ongoing verification.
- The issue was marked as resolved in the system, and the player was encouraged to reach out for future assistance if needed.
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- The player claimed to have only played roulette games and denied any fraudulent activities such as multi-accounting or software automation.
The complaint was rejected as the player had multiple accounts. The player from Ukraine has experienced a technical problem while playing. The player likely received a refund for the missing amount from a slot game. The player hasn’t confirmed the payment, and the complaint was closed as “rejected”.
Player’s account has been closed unexpectedly.
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